Dr Naz Aesthetics Clinic

Terms and conditions

Set out below are the terms on which Dr Naz Clinics provides services to its patients, please ensure you have read and fully understand these terms prior to booking your appointment with Dr Naz Clinics.

DEPOSITS

  • All appointments require either a deposit of £50 (via transfer or payment link provided) or card details. In the circumstance of card details being provided, no payment is taken at the point of confirmation. Your details are held securely and protected by Stripe, one of the world’s largest payment providers. Card details are not visible or accessible to the clinic
  • If you need to cancel or reschedule, at least 48 hours’ notice is required. Cancellations or changes made with less than 48 hours’ notice will result in forfeiture of the deposit, regardless of the reason
  • If no deposit is taken and an appointment is cancelled within 48 hours, a £50 late cancellation fee will automatically be charged.

LATE ARRIVAL

  • If you are running late, please notify us as soon as possible. We will do our best to accommodate you, but your treatment may need to be shortened to avoid inconveniencing other patients. Arrivals more than 15 minutes late may be considered a no-show and may incur a fee.
  • Consultation
    A consultation is required before every treatment for new patients. Consultations are charged at £50. This is redeemable against the cost of any in-clinic treatment if booked or completed within three months of the date of consultation. Consultation fee is not redeemable against skincare purchases.
  • Treatments are usually not performed on the same day as consultation for new patients unless deemed appropriate. If you would prefer treatment to be conducted on the same day, you are required to inform the clinic before you attend your appointment. Whether or not treatment is performed on the same day is at the discretion of the assessing clinician.
  • Our clinicians are highly qualified and experienced. Upon assessment, our clinicians have the right to decline treatment entirely if deemed inappropriate.

REVIEWS AND TOP-UPS

  • Complimentary reviews for botulinum toxin treatments are available within 2–4 weeks. Any reviews beyond this timeframe are subject to charge.
  • Complimentary reviews for tear trough filler and non-surgical rhinoplasty are available within 2–4 weeks. Any reviews beyond this timeframe are subject to charge.
  • Missed reviews, cancellations or rescheduling with less than 48 hours’ notice may result in forfeiture of your review.

INFORMATION AND PRIVACY

  • All patients are required to provide the following contact details to: Full Name, Address, Date of Birth, Email, and Phone Number.
  • Upon booking, patients will receive a medical history form, which must be completed prior to their appointment. This is essential for safety and treatment planning.
  • All personal information is handled confidentially in accordance with applicable Data Protection laws and will not be shared with third parties without prior written consent.
  • Clients may be added may opt out of mailing lists or promotional communications by unsubscribing at any time.

PACKAGES AND VOUCHERS

  • To receive discounted package rates and offers, treatments must be paid in full before commencing.
  • Missed sessions, cancellations or rescheduling with less than 48 hours’ notice may result in forfeiture of that session.
  • Packages are not transferrable.
  • Vouchers are available at the clinic. These are non-refundable and non-transferable. Vouchers cannot be extended once expired.

CHILDREN AND PETS

  • Individuals under 18 are not eligible for injectable treatments. Skin treatments and skin consultation may be provided to patients aged 12 and over for specific conditions.
  • Children are not permitted in treatment rooms and should not attend the clinic unless old enough to remain unsupervised or if an adult chaperone is present. Breaching of this term may result in your appointment being cancelled and loss of deposit.
  • Pets are not permitted in treatment rooms and should not attend the clinic. Breaching of this term may result in your appointment being cancelled and loss of deposit.

COMMUNICATION POLICY

  • We aim to respond to promptly to WhatsApp, messages, emails, and calls during the following hours: Tuesday – Friday 09:00 – 17:00
  • We aim to respond promptly to messages and emails received outside these hours however, responses may take longer.
  • For emergencies, please contact us via phone, text or WhatsApp

FEEDBACK AND COMPLAINTS

  • Patients are encouraged to provide suggestions, compliments, concerns and complaints and we offer a range of ways to do it.
  • Patients are encouraged to discuss any concerns about treatment and service with their treating clinician.
  • All complainants are treated with respect, sensitivity and confidentiality.
  • All complaints are handled without prejudice or assumptions about how minor or serious they are. The emphasis is on resolving the problem.
  • If you have a complaint, notify us immediately. A follow-up appointment will be arranged to discuss your concerns. A copy of our Complaints Policy is available upon request.

REFUND POLICY

We pride ourselves on providing ethical, evidence based and individualised treatments to our patients. Every effort will be made to ensure you have the best possible outcome but as with all medical procedures there can be a spectrum of results. . As individuals differ in their responses to and the outcome of, the treatment, no clinical or financial guarantees can be given.

Refunds are not offered if the results do not meet client expectations. All fees paid are related entirely to the services provided i.e. professional time, expertise, product costs and other costs incurred in providing the treatment, and those costs are incurred irrespectively of the results achieved. All treatments and packages are non-refundable and non-transferable. The effectiveness and longevity of a treatment will vary from person to person, and is influenced by many factors such as age, skin type and condition, sun exposure, lifestyle, metabolism and genetics.

ZERO TOLERANCE POLICY

We have a zero tolerance policy towards aggressive behaviour and harassment. We treat our patients with courtesy and respect and ask for the same in return.
The Zero Tolerance policy includes abuse, aggression or harassment made in person, over the telephone or in written communication, including on social media and online. This includes:

  • Attempted or actual aggressive, threatening or physical actions made towards any member of staff
  • The use of aggressive, threatening or abusive language which threatens or intimidates staff
  • Written (including online) threats, abuse, harassment, blackmail or extortion.
  • Breach of the Zero Tolerance policy will result in a permanent ban from the clinic and may result in further action being taken.

AFTERCARE

Aftercare will be provided at your appointment. It is your responsibility to follow after care instructions.

CLINIC APPOINTMENT CHANGES

Appointments may occasionally have to be rescheduled by the clinic at short notice should any emergencies or equipment failures occur. We aim to be as flexible as possible when booking appointments. In the highly unlikely instance that we do need to alter appointments Dr Naz Clinics will not be liable for consequential loss due to the necessity for patients to alter their arrangements.

Thank you for choosing Dr Naz Clinics. We strive for clinical excellence, ethical treatment and high patient satisfaction. If you have any questions about the above policies, please get in touch.